Tea will never go out of style. You might like to drink it hot or cold, or like it black or with milk. There are not many people who do not like tea in any form. The demand for tea increases with every passing day as new varieties and flavours are introduced. As a result, the business has been booming.

Tea has become one of the best products for any started business and can be established quickly at your own home. Wholesale and retail businesses have popped up in various locations across the country. They have started gathering customer attraction owing to their unique twists.

 

Some steps must be incorporated while launching your tea business. These will not only help you to gather the right customer but also maintain them.

1. INVEST IN QUALITY

Your brand should reflect quality. There is no excuse for a lousy product. Your sole focus should always be to improve your product in terms of performance and quality. From processing the tea to packaging it, you must ensure that your product is Hygenic and safe. Using the best material to package the tea will ensure its freshness, making it transport proof. Making sure your packaging is not perishable prevent you from incurring losses and unnecessary charges.

 

2. STAND BY YOUR COMMITMENT

Your business should have its principles and ethics of service. Delivery deadlines and other commitments should always be abided by, to gain your customer's trust and loyalty. Ensure that your orders are packed and shipped within the stipulated time to make delivery on or before the committed deadline. If your business is not punctual and efficient, retaining your customers will be a difficult task.

 

3. EQUALITY IS THE BEST POLICY

You should not discriminate between your customers. Treat everyone with equal importance and priority to form a loving relationship with them. Does don't wonder whether the orders are unitary or in bulk. You never know which customer might prove to be a regular in due course.

 

4. KEEP CLEAN, KEEP HYGIENE

Since the businesses are a part of the FMCG community, following guidelines to ensure their health and safety is a compulsion. This is a product that will be consumed by old and young alike. It is your first priority that this product is not infected or infested by any means. You must be sure that your customers do not face health issues due to your product. Your workspace should be regularly sanitized and cleaned. Packaging and finishing material should all be made of non-toxic elements, safe for the human body,

 

5. FOCUS ON YOUR CUSTOMERS

Your KPIs is must be in line with what your customers want from you. As your customer base improves, you must focus on operational and strategic improvement and create the analytics for decision making and focusing attention to all relevant details.

 

6. BE SMARTER THAN YOUR COMPETITORS

You must study your competition and set a price which is affordable and competitive. In this way, your target audience will range over a wide variety of individuals from different economic backgrounds. The prices should be maintained without many regular variations.

                                                                                                                                               

7. LISTEN AND LEARN

Regular feedback should always be taken from your customer to understand the points they like or dislike. The negative points should be work upon, and the positive ones should be highlighted in the form of promotions. Having customers endorsements and testimonials will help people understand your brand more and give them the confidence to buy from you. If you work on your feedback, your customers will realize that you are improving your business every day.

 

8. TAKE RESPONSIBILITY

If a customer complains, a business should handle the complaint with acknowledgement and full responsibility. This will provide the customer with the confidence that the brand has no intentions and that mistakes are a genuine part of being human. These complaints should be further worked upon for brand improvement and better servicing.

 

9. KNOW EVERYTHING ABOUT Y0UR BUSINESS

If you own a business, you need to be completely aware of everything that goes on. From knowing all the technical details of your product and the variations of goods, you must handle your customers and support their enquiries.

 

10. CONSISTENCY IS KEY

Your business should always be consistent. No matter the fluctuations in the market, you should not vary the quantity or quality of your product supply and maintain a uniform consistency.

 

11. KEEP YOUR PAPERS CLEAN

Before launching a business in the market directly to your customers, you have checked all the legal points you need to cover. Dealing with direct customers might be very troublesome. You did not want to get involved in any obligation that might take a toll on you and the business from a legal perspective.

 

12. ACTIVE MARKETING IS EVERYTHING

The best way to make a brand grow is with the help of marketing. Marketing nowadays is classified broadly into traditional and online marketing. You must take the help of both to read audiences on either side. The young and the technologically abundant will readily respond to marketing done on social media and other online platforms. Where do the family's senior members will most probably come across an advertisement on television or newspaper? It is essential to keep your product relevant by advertising your brand as much as possible.

 

13. HAVE A FOCUSED BUSINESS

Your business focus must be abundantly clear. You must define the product you want and not on the customers you wish to reach. It becomes easy to work on a defined parameter and achieve its growth. This allows you to customize your product according to the people you want to target, thus giving them a more attractive and relevant product.

 

Considering the tea kingdom, Yethai Tea is one of the most renowned manufacturers and wholesalers in the market. Join us and be associated with us to succeed in your business together. We will help you to understand your business and your market and help you grow.